today morning I was watching a program on tv about Mumbai Dabbawalas. Their penchant for accuracy and customer service. Much has talked about and written about them. They are a case of reverse take on MNCs like HSBC claiming to be the world's local bank. Here is a home grown institution that is showing way to world about logistics, customer management and six sigma etc....stressing that local insights can work on a global platform.
Another example that comes to my mind is our good old laloo, who turned a white elephant of indian railways into a proud,profit making jumbo and is taking classes for management students.
as Gandhiji said India does (also) lives in its villages: my reading -the true potential of our country is just not the big minds of corporate world, it can be the home grown talent without management degrees...be it laloo or the dabbawallas
Tuesday, March 13, 2007
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